What are the basics?
FOR BOOKINGS WITH PERFECTLY QUEER
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All enquiries are considered tentative until a payment has been made.
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If your event is less than thirty (30) days away, full payment is required to confirm the booking.
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If your event is more than thirty (30) days away, a 50% non-refundable booking fee/deposit is required to confirm the booking, with the remaining 50% due fourteen (14) days before the event.
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If you need to move your event (start time and/or date), we will do this for you once free of charge, if you need to move it for a second (or multiple) times, rescheduling fees will be charged. Note: if you request a move and your event is happening in less than fourteen (14) days, we may charge a rescheduling fee.
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If you need to cancel your event completely and you give us more than seven (7) days notice from the event date, we will refund 50% of your total booking fee to you.
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If you need to cancel your event completely with less than seven (7) days notice from the event date, we will keep 100% of the total fee with nothing refunded to you. this is to ensure our talent are compensated for the work they have had to turn down as they were booked for your event.
FOR BOOKINGS WITH DELLA KATESSEN, MARRIAGE CELEBRANT (DELLABRANT)
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All enquiries are considered tentative until a payment has been made.
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After our initial zoom meet & greet, a 25% non-refundable booking fee is due within seven (7) days from that meeting to secure your ceremony date & start time.
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The remaining balance of 75% is due thirty (30) days before your ceremony.
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If you need to move your ceremony (start time and/or date), we will do this for you once free of charge, if you need to move it for a second (or multiple) times, rescheduling fees will be charged.
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If you need to cancel your ceremony, you will need to do so in writing at least thirty (30) days prior to your intended ceremony date. You will be refunded any fees already paid except for the 25% non-refundable booking fee.
The below policy is written to ensure both our customers and our talent are protected - we do this to remain totally transparent with everyone involved in the booking process.
For our customers
Our talent will not attend any events that may jeopardise their health and/or safety.
It’s essential that you let us know ASAP if your event is not safe for us to attend and we will offer to move to another date and time. If the newly agreed date means that your original talent is no longer available, we will find someone else for your booking. this will be done free of charge.
Our talent operate as independent contractors and small businesses themselves. Time is the most valuable thing to all of us. putting it simply, if they become unwell or injured, they lose their main source of income, so we must make sure that their health and safety, and the health and safety of our customers is our main priority.
If you need to cancel the event altogether, a partial refund may be available depending on how much notice you provide to us. Every situation is different and at the end of the day, we are a small business. We spend a lot of time behind the scenes doing all the back and forth, paperwork and negotiating to find the perfect talent for your event. whilst only getting part of your total booking fee back as a refund may be frustrating; it’s unfair to cancel last minute without some kind of compensation to us and our talent. This is why we prefer to reschedule rather than cancel. our talent may have turned down several events because they were booked with you, so cancelling it means they are not only out of work, they are out of income - we can't let this happen to them.
If perfectly queer needs to cancel the event, we will reach out to you as soon as possible. Events will only be cancelled if we have exhausted all of our options and we can not find any replacement talent for your event. If in the unlikely instance we can not find any replacement talent for you, we will refund you in full.
We have successfully run thousands of events and have not yet had to cancel a single one, however we want to be transparent with all of our customers.
Thank you for your understanding
For our marriage celebrant customers
All ceremonies, especially marriage ceremonies, are complicated. There is a large amount of time and effort put into every ceremony to make it individual to you.
In addition to this, there are legal requirements that must be followed step by step to ensure that your marriage is considered official.
Please remain responsive and in contact with us at all times in the leas up to your ceremony. Failure to remain in contact may result in us needing to cancel.
For our talent
All talent must be fully vaccinated against Covid-19, including booster shots where applicable.
As a representative of Perfectly Queer, you are responsible for your own safety. Not just for events where you are booked, but in your everyday life.
If you have any confirmed bookings and you are unwell, you need to let us know immediately. We will communicate to the customer and try to find alternate talent straight away. If you are well enough to help find a replacement, that would help out a lot.
Please stay safe
We visit this policy on a regular basis to ensure it's always up to date.
At the end of the day, what is most important is that we all stay safe and well.
We appreciate your cooperation and full understanding and as always, we are happy to answer any questions you may have via email.