What are the basics?
FOR BOOKINGS WITH PERFECTLY QUEER
1. Tentative Enquiries
All enquiries are considered tentative until payment has been received.
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2. Payment Requirements
Events within Thirty (30) Days:
- Full payment is required to confirm the booking.
Events More than Thirty (30) Days Away:
- A 50% non-refundable booking fee/deposit is required to confirm the booking, with the remaining 50% due fourteen (14) days before the event.
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3. Event Rescheduling
If you need to reschedule your event (start time and/or date), the first change will be made free of charge. Any subsequent rescheduling will incur additional fees.
Note: If the rescheduling request is made within fourteen (14) days of the event, a rescheduling fee may be charged.
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4. Event Cancellation
More than Seven (7) Days Notice:
- If you cancel your event with more than seven (7) days notice before the event date, 50% of the total booking fee will be refunded.
Less than Seven (7) Days Notice:
- If you cancel your event with less than seven (7) days notice, no refund will be issued. This ensures our talent are compensated for the work they may have had to forgo due to your booking.
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5. Booking Inclusions
The inclusions for each booking are subject to change at the sole discretion of our talent. For example, if your event is running late, talent may need to adjust or remove certain inclusions to ensure the booking stays on schedule. In certain circumstances, inclusions may be substituted (e.g., replacing a performance with another activity).
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FOR BOOKINGS WITH DELLA KATESSEN, MARRIAGE CELEBRANT (DELLABRANT)
1. Tentative Enquiries
All enquiries are considered tentative until payment has been received.
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2. Payment Requirements
Initial Payment:
- Following our initial Zoom meet & greet, a 25% non-refundable booking fee is due within seven (7) days of the meeting to secure your ceremony date and start time.
Final Payment:
- The remaining 75% is due thirty (30) days before your ceremony.
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3. Ceremony Rescheduling
If you need to reschedule your ceremony (start time and/or date), the first change will be made free of charge. Any subsequent rescheduling will incur additional fees.
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4. Ceremony Cancellation
If you need to cancel your ceremony, you must provide written notice at least thirty (30) days prior to the scheduled ceremony date. Any fees paid, except for the 25% non-refundable booking fee, will be refunded.
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General Policy Statement
This policy is designed to protect both our customers and our talent. We aim to maintain transparency throughout the booking process.
For our customers
Our talent will not attend any events that may jeopardise their health and/or safety.
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It’s essential that you let us know ASAP if your event is not safe for us to attend and we will offer to move to another date and time. If the newly agreed date means that your original talent is no longer available, we will find someone else for your booking. this will be done free of charge.
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Our talent operate as independent contractors and small businesses themselves. Time is the most valuable thing to all of us. putting it simply, if they become unwell or injured, they lose their main source of income, so we must make sure that their health and safety, and the health and safety of our customers is our main priority.
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If you need to cancel the event altogether, a partial refund may be available depending on how much notice you provide to us. Every situation is different and at the end of the day, we are a small business. We spend a lot of time behind the scenes doing all the back and forth, paperwork and negotiating to find the perfect talent for your event. whilst only getting part of your total booking fee back as a refund may be frustrating; it’s unfair to cancel last minute without some kind of compensation to us and our talent. This is why we prefer to reschedule rather than cancel. our talent may have turned down several events because they were booked with you, so cancelling it means they are not only out of work, they are out of income - we can't let this happen to them.
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If perfectly queer needs to cancel the event, we will reach out to you as soon as possible. Events will only be cancelled if we have exhausted all of our options and we can not find any replacement talent for your event. If in the unlikely instance we can not find any replacement talent for you, we will refund you in full.
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We have successfully run thousands of events and have not yet had to cancel a single one, however we want to be transparent with all of our customers.
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Thank you for your understanding
For our marriage celebrant customers
All ceremonies, especially marriage ceremonies, are complicated. There is a large amount of time and effort put into every ceremony to make it individual to you.
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In addition to this, there are legal requirements that must be followed step by step to ensure that your marriage is considered official.
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Please remain responsive and in contact with us at all times in the leas up to your ceremony. Failure to remain in contact may result in us needing to cancel.
For our talent
All talent must be fully vaccinated against Covid-19, including booster shots where applicable.
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As a representative of Perfectly Queer, you are responsible for your own safety. Not just for events where you are booked, but in your everyday life.
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If you have any confirmed bookings and you are unwell, you need to let us know immediately. We will communicate to the customer and try to find alternate talent straight away. If you are well enough to help find a replacement, that would help out a lot.
Please stay safe
We visit this policy on a regular basis to ensure it's always up to date.
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At the end of the day, what is most important is that we all stay safe and well.
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We appreciate your cooperation and full understanding and as always, we are happy to answer any questions you may have via email.